Director of Operations
Mr. Calloway is responsible for the medical oversight and day-to- day operation of the company to include, assuring the dedicated responsibilities of the organization are met through required unit and personnel deployment, recruiting employees assigned to field operations and monitoring medical care.
Mr. Calloway began his career in 1983 as a dispatcher and became a Paramedic in 1986. He has field operations experience as both a Paramedic and Field Supervisor. From 1988 through 1993 he was the Paramedic Instructor for the University of Alabama in Tuscaloosa. Mr. Calloway began his career with NorthStar Paramedic Services in 1992 and has worked as a field paramedic, General Manager and the Director of Operations for the company.
Training and Education:
Mr. Calloway completed his Paramedic training in 1986 and a Bachelor’s of Science in Health Care Management in 1990. He continued his education by completing an Associate’s Degree in Applied Science and obtaining licensure as a Registered Nurse in 1993. Currently Mr. Calloway graduated from the University of South Alabama in 2008 obtaining his Masters in Nursing with a Focus as a Family Nurse Practitioner. Since 1989 he has maintained certification as an ACLS, BTLS, BCLS and PALS instructor as well as a DOT/ Instructor Coordinator.
Providing emergency response and transport to our Alabama service areas is no small task. NorthStar EMS (NEMS) ensures that our ambulances are staffed by State certified EMTs, Advanced-EMTs or Paramedics based on the level of service to be provided. Additionally, NEMS must have our ambulances available, in the right place at the right time, every time. This challenge is met by using “industry standard” analysis of 911 demand, census data and geographical information to deploy and position resources.
It is the responsibility of Operations to make sure our ambulances are stocked with the most up-to-date, sophisticated medical equipment on the market. Recruiting, training and supporting a staff of medical professionals is critical to the process of responding to and managing the most serious medical emergencies.
NEMS meets the requirements placed upon us at the highest level recognized in the industry today. One of less than two hundred services in the world accredited by both the Committee on the Accreditation of Ambulance Services (CAAS) and International Academies of Emergency Dispatch (IAED) as an Accredited Center of Excellence (ACE), NEMS’ Field Operations Division is proud to serve our community with Personalized and Professional Medical Response.